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At Eazzy, operated by "Eazzy Commerce Private Limited," we prioritize the protection of your personal information and are committed to safeguarding your privacy and security. Your trust is of the utmost importance to us. |
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This Privacy Policy details how we collect, use, process, and disclose your information. By using our website, app, platform, and associated services, you agree to the terms of this Privacy Policy and our Terms of Use. We encourage you to review this policy regularly to stay informed about how we handle your information and any updates we make. |
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The Information We Collect and How We Use It
Eazzy collects various types of information from and about users of our services, including: |
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Personal Information: This refers to information that can be linked to a specific individual and could be used to identify that person, either on its own or when combined with other data we possess. |
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Non-Personal Information: This includes data related to your internet connection, the device(s) you use to access our services, usage details, and other information that does not directly identify you. |
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1. Information You Provide to Us
The information we collect through our services may include:
• Personal Information: This includes your name, address, email address, postal code, password, and other details you may provide with your account, such as your gender, mobile phone number etc.
• Your Content: Information you provide while using our services, such as order details and history, contact information for people you add for various features, and other information you provide on our platform or account profile. You may also choose to provide contacts, including those of friends or others, to access certain services. By providing this information, you confirm that you have obtained their consent to share their personal details with Eazzy.
• Your Searches and Activities: The search terms you have used, and the results you selected.
• Your Browsing Information: Data on how long you used our services, which features you engaged with. |
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2. Your Transactional Information
• When you make purchases through our services, we may collect and store information necessary to process your requests and facilitate future transactions. This information includes, but is not limited to, your mobile phone number, address, email, billing information, and payment details. We may share this information with third parties who help us process and fulfill your requests, including PCI-compliant payment gateway processors. When you provide credit or payment card information, we encrypt it using industry-standard technologies, as detailed below in the "Payment Card Information" section. |
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How We Use the Information We Collect
We collect your data to deliver and enhance the services you choose. Our services are supported by a range of additional services that help improve your experience. We use the information we collect for various purposes, including:
• Administering Our Services: Sharing information with third parties such as delivery partners, service providers, and vendors to facilitate the services we provide.
• Processing and Responding: Addressing your queries and complaints.
• Understanding and Improving: Gaining insights into user behavior (such as usage patterns and feature preferences) to enhance the content and features of our services, personalize content to your interests, complete transactions, and offer customized deals based on your preferences.
• Diagnosing Issues: Identifying and resolving technical problems, platform issues, and other diagnostic measures to ensure our services run smoothly and effectively.
• Communication: Sending you communications you have requested or that we believe may interest you via email, courier, registered post, phone calls, SMS, WhatsApp messages, or other communication methods. This includes customer support and addressing any grievances.
• Fraud Detection and Prevention: To detect and prevent fraud, abuse of promotional offers, and violations of our terms of service.
• Employee Training and Quality Assurance: For training purposes and to ensure the quality of our services.
• Service Updates: To inform you of any changes to our services.
• Legal Compliance: To meet legal requirements and obligations. |
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Your Information
• Correspondence: By creating an account, you agree to receive communications from other Eazzy users and from Eazzy itself. You can manage your email and notification preferences and follow the "unsubscribe" instructions for marketing emails. However, you cannot opt out of certain administrative, service, or legal policy-related communications from Eazzy. |
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• Account Deletion: To permanently delete your account, please use the "Contact Us" link located at the bottom of every page (also available here). Once you request account deletion, we will not be able to restore your account or any associated data. Note that copies and backups of your personal information may remain in our backup storage for recovery purposes, legal compliance, and fraud or risk mitigation. |
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Limitations on Your Rights
Your rights concerning your personal information may be restricted in accordance with the laws of your jurisdiction, particularly in the following situations:
• If your requests are deemed abusive or excessively burdensome.
• If fulfilling your requests would infringe upon the rights or safety of others.
• If the information you request is related to ongoing or anticipated legal proceedings between you and us, or if granting access would hinder negotiations or investigations into potential unlawful activities. |
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Security: How We Protect Your Information
• We have implemented robust physical, electronic, and managerial measures to safeguard your information and prevent unauthorized access, taking into account the sensitivity of the data we collect, process, and store, as well as the current state of technology. Our security practices align with industry standards to protect your personal information both during transmission and after receipt. Our third-party service providers for payment gateway and processing services are PCI-compliant. |
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• However, we do not accept liability for any disclosure of your information resulting from transmission errors, unauthorized access by third parties, or other factors beyond our control. You also play a crucial role in protecting your personal information. Please do not share your username, password, or other security details related to your Eazzy account. If we receive instructions using your credentials, we will assume they are authorized by you and will not be liable for any breaches or losses resulting from such perceived authorization. |
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Contact Us
• If you have any questions regarding the processing or use of your information or our Privacy Policy, please contact our Data Protection Officer (DPO) at privacy@eazzy.com. |
